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On occasion I will take a special order or commission piece. If you are interested just email me. No promises.
Payment is due up front.
After piece is completed, you will have opportunity to make up to 3 changes, if at all possible.
Adding on extra items/accessories will be charged accordingly.
If after approval photos are sent,if you change your mind, and don't want the piece, 50% of the cost will be refunded.
I have never had to use this policy.
If I sell the doll/piece to another collector, I will refund in full at my discretion.
EXISTING DOLLS~
I often get asked to make changes to completed dolls.
YES, I will do that IF I can make the change/s.
There will be an $8 upcharge on each change, for
time and materials.
AUCTIONS~
If you are bidding on an auction, and change your mind, deciding it's getting to high or something...and decided you'll just special order the doll from me instead, there will be a 20% upcharge on the final auction value, for the commissioned piece.
If I OFFER to make an auction piece for you, there is of course no upcharge.
Adding extra items/accessories on to a piece, there may be a charge for that as well.
I rarely take orders though... just FYI.
SHIPPING>
Things have changed drastically for online shipping.
I try to get as close to the weight as possible, but for some reason, this new ship station, keeps coming back to me with extra shipping charges, after I've already refunded overages.
SO I WILL refund, as I can, if it's crazy over for sure. JUST FYI
AFTER the box leaves my hands, I have no power over where it ends up or if it gets crushed.
You are welcome to insure your packages, I believe you can via your shipping check out.
I've only had 2 boxes say they arrived, but never did, in 20 yrs.
I've only had 3 pieces damaged, and BLD on the repros, have replaced them for me, for you.
NOT a bad record !
WRONG ITEM???
IF YOU receive the wrong item~PLEASE tell me so I can get you the correct item, and the person who's item you received can receive theirs.
I will refund any shipping costs to you to ship the item back to me, or to the person.
I don't accept returns on my art.
PLEASE look at the photos, and read descriptions carefully to avoid buyer's remorse, I do not do returns or exchanges.
Ask questions before you buy or bid.
If a piece arrives damaged, insurance may cover it, so you would need to call your local PO.
If you would like a repair, I may be able to repair the piece. All expenses and shipping are your responsibility.
It is my goal to have satisfied collectors. If you have any issues at all please contact me.
click CONTACT US at the top bar
Dolls/art are created from fabrics that have been stained or dyed, using all different techniques and mediums.
Most are not waterproof, other than resin repro pieces.
Please keep your pieces free from dampness and moisture, as it may change their appearance.
I am not responsible for damage from water, moisture, pets, weather, storms, storage issues, ripping, rough play, breakage, fire, tornado, hurricanes, etc.
TAKE PHOTOS of your pieces, for insurance companies, they will probably reimburse you!
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Outside the Box Primitives - All Rights Reserved. No photos, images, designs, patterns,dolls,may be copied,or used without express written permission.
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